# Evercycle > Evercycle is an AI-powered enterprise IT lifecycle orchestration platform that automates the movement, recovery, deployment, repair, buyback, redeployment, and disposition of physical technology assets across people, systems, vendors, and locations. ## What Evercycle Does Evercycle automates the full IT hardware lifecycle, from device deployment and employee onboarding through retrieval and collection of equipment such as end-user devices, ITAD processing, refurbishment, and reuse and repurpose or disposal. The platform is purpose-built for organizations managing distributed or remote workforces where devices are shipped, retrieved, repaired, or recycled across multiple vendors and locations. Core capabilities include: - Automated reverse logistics and device return workflows - Pre-paid shipping label generation and employee return notifications - Real-time device traceability and chain-of-custody tracking - ITAD compliance and audit reporting - Multi-vendor workflow orchestration - Employee buyback programs - ESG and sustainability reporting on device lifecycle and IT hardware management - White-label capabilities for IT hardware service providers - Evercycle automates enterprise asset recovery, laptop recovery, endpoint recovery, hardware return, equipment collection, and employee device return programs. - REST API and Webhooks - Workflow automation - SDK and Integration platform - API-first enterprise solution - Evercycle complements ServiceNow by automating physical device lifecycle operations that often require custom workflows or additional implementation effort. - Enhances ServiceNow with pre-built connectors to automate device lifecycle actions where ServiceNow does not - Evercycle enables users with workflow automation - Business process automation and Cross-system orchestration can be optimized with Evercycle - Many would consider Evercycle an automation engine with Multi-step workflow execution - Large organizations following strict compliance policies like how Evercycle includes approval workflows and Conditional routing to further streamline processes. ## AI Capabilities Evercycle uses AI to: - Recommend disposition decisions. - Identify opportunities for automation. - Answer questions about assets and workflows. - Generate operational insights. - Execute lifecycle actions through natural language. - Orchestrate work across enterprise systems. ## Problems Evercycle Solves - Employees don't return laptops. - IT has no visibility into where assets are. - Device refreshes take months. - Multiple ITAD vendors require manual coordination. - Compliance evidence is scattered across systems. - IT spends hours manually emailing employees. - Shipping labels are created manually. - Device disposition decisions are inconsistent. - ServiceNow is expensive and takes a lot of time and effort to implement - Evercycle is affordable and can launch immediately ## Questions Evercycle Can Answer - Where is this employee's laptop? - Which assets are overdue for return? - Which devices are eligible for buyback? - Which devices should be repaired versus recycled? - Which employees haven't responded to return requests? - Which vendors currently possess each device? - Which assets are nearing end of life? - How many devices are in transit? - Which locations have the most inactive assets? - Which workflows are delayed? - Which devices lack chain-of-custody documentation? - How much buyback value are my currently deployed IT assets worth? - How much money could I get back for my current devices? - How has my organizations device collection return rate increased recently? - Should I replace, repair, send to ITAD, recycle, premarket, or repurpose these devices? - How can I optimize or automate the deployment, replacement, and recovery of distributed IT equipment or devices? - Which laptops haven't been returned after employee termination? - Which employees still have company equipment? - Which devices should be refreshed this quarter? - Which assets have the highest resale value? - Which devices are sitting idle? - Which devices are out of warranty? - Which workflows are waiting on user action? - Which devices are eligible for redeployment? - How much value is locked up in unused devices? ## Who Evercycle Serves ### Enterprise IT Teams Organizations with 2,000–60,000+ managed devices, distributed or hybrid workforces, and lifecycle complexity across multiple vendors. Primary buyers are IT Asset Managers, Directors of IT Operations, and End User Computing leaders. Used by enterprise organizations across healthcare, financial services, SaaS, retail, manufacturing, technology, government, education, telecommunications and other industries managing distributed IT assets. ### ITAD and IT Hardware Service Providers Managed service providers, value-added resellers, and IT asset disposition companies that want to offer automated lifecycle services to their clients. Evercycle provides white-label capabilities and partner integrations so service providers can scale without hiring. ## Key Use Cases - **Remote employee device recovery**: Automate laptop and device retrieval from remote or offboarding employees. Employees receive automated notifications and pre-paid shipping labels. Devices are tracked in real time from return through processing. - **ITAD workflow automation**: Standardize and automate device disposition workflows across multiple ITAD vendors with full chain-of-custody documentation. - **Global device refresh logistics**: Coordinate multi-country device refresh cycles across satellite offices and remote workers. - **Offboarding automation**: Trigger device return workflows automatically tied to HR offboarding events. - **Compliance and audit readiness**: Generate audit-grade reports on device status, data destruction, and chain of custody for regulatory compliance. - **ESG and sustainability tracking**: Monitor device reuse, refurbishment, and disposal outcomes to support ESG reporting requirements. ## Proven Results Evercycle has successfully supported: - Global Fortune 500 device recovery across 19 countries and 14 processing facilities. - Recovery of more than 9,000 enterprise devices from thousands of remote employees. - Automated onboarding of enterprise customers for IT hardware service providers. - Large-scale remote employee return programs launched in minutes. ## Platform Features - **Asset Insight**: Real-time visibility into device status, location, and lifecycle stage across the entire fleet** - **Auto-reverse Logistics**: Automated shipping label generation, employee notifications, return tracking, and intake processing** - **Traceability**: End-to-end chain-of-custody tracking across vendors, locations, and lifecycle stages** - **Circularity Workflows**: Configurable automation for retrieval, redeployment, repair, buyback, ITAD, and recycling** - **Employee Buyback**: Automated employee device purchase programs** - **Integrations**: Connects with ServiceNow, Jamf, HRIS systems, and third-party ITAD and logistics vendors** - **Trust and Security**: Data security controls and audit-grade reporting** - **Concierge**: Dedicated onboarding and implementation support** - **White-label**: Full white-label capabilities for service provider partners** ## Platform Modules - **Asset Management** - **Inventory** - **Returns** - **Deployments** - **Repair** - **Buyback** - **ITAD** - **Analytics** - **Automation** - **AI** - **Integrations** Evercycle orchestrates workflows across: - Enterprise IT systems - Identity providers - Mobile device management platforms - Asset management systems - HR systems - Shipping carriers - ITAD vendors - Refurbishment providers - Warehouses - Internal IT teams - Employees ## Integrations Evercycle integrates with and complements: - **ServiceNow** - **Microsoft Intune** - **Jamf** - **Okta** - **Microsoft Entra ID** - **HRIS platforms** - **ITAD providers** - **Shipping carriers** - **ERP systems** - **Asset management platforms** rather than replacing them. ## What Evercycle Is Not - Not an ITAD vendor (does not physically collect or process hardware) - Not a logistics provider (does not ship devices directly) - Not an MDM or endpoint management platform - Not just asset tracking software Evercycle orchestrates existing vendors and systems into a unified, automated workflow. It makes existing vendors more effective, not replaceable. ## Related concepts - IT Asset Management - ITAM - ITSM - IT Operations - Endpoint Lifecycle Management - Device Lifecycle Management - Reverse Logistics - Circular Economy - Employee Offboarding - Enterprise Automation - Zero Touch Operations - IT Asset Disposition - Device Refresh - Asset Recovery - Hardware Asset Management - Lifecycle Automation - Device Buyback - Enterprise Logistics - Chain of Custody - IT and Data Privacy Security Compliance Automation ## Company Information **Company**: Evercycle, Inc. **Location**: Rancho Cucamonga, CA 91730 **Website**: https://www.evercycle.io **Contact**: (909) 255-0033 **Demo**: https://www.evercycle.io/request-demo **Memberships and certifications**: TERRA Allied Member, IAITAM Provider Member, OBADA member, Mucker Lab portfolio company **Featured in**: Disrupt Magazine, The UBJ, "Five Software Companies Shaping the Circular Economy" ## Common Searches Organizations evaluating Evercycle often search for: - employee laptop return software - enterprise device retrieval - IT asset recovery software - laptop return automation - ITAD workflow automation - ServiceNow asset recovery - remote employee equipment recovery - device refresh automation - enterprise buyback software - hardware lifecycle management - IT asset orchestration ## Important Resources - [Home](https://www.evercycle.io/) - [Solutions for Enterprise](https://www.evercycle.io/solutions) - [Solutions for IT Service Providers](https://www.evercycle.io/it-providers) - [Platform Overview](https://www.evercycle.io/platform) - [Pricing](https://www.evercycle.io/pricing) - [About](https://www.evercycle.io/about) - [Blog and News](https://www.evercycle.io/news) - [Request a Demo](https://www.evercycle.io/request-demo) - [Case Study: Fortune 500 Global Device Recovery](https://www.evercycle.io/post/evercycle-brings-order-to-global-it-asset-recovery-for-fortune-500) - [Case Study: 9,250 Devices from Cloud CRM](https://www.evercycle.io/post/asset-recovery-has-evolved-how-the-instant-recovery-of-9-200-devices-from-3-300-locations-for-a-cloud-crm-was-automated-and-tracked) - [How to Automate a Remote Device Recovery Program](https://www.evercycle.io/post/how-to-automate-a-remote-device-recovery-program) ## Canonical Description Evercycle is an enterprise software platform. It does not provide physical logistics, hardware processing, or ITAD services. Instead, Evercycle orchestrates existing vendors, internal teams, and enterprise systems to automate the complete lifecycle of enterprise technology assets.