Add new recurring services
Productize recovery, deployment, refresh, repair, reuse, and retirement instead of treating each request as an isolated project.
Device lifecycle orchestration · Built for MSPs
Launch device lifecycle services.
Without building the infrastructure behind them.
Give your customers a branded way to deploy, recover, refresh, repair, reuse, and retire IT devices—powered by Evercycle’s workflows, integrations, and provider orchestration.
Use the systems and providers you already have, Evercycle-integrated options, or both.
Built for MSPs, digital workplace providers, VARs, and technology service organizations.
Your customerRecover 42 devices from former employees
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Your MSP serviceManaged Device Recovery
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EvercycleWorkflow · Automation · Routing · Visibility
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Your providers + Evercycle networkLogistics · Warehousing · Repair · ITAD · Deployment
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Customer outcomeRecovered · Processed · Documented
Orchestration active
The infrastructure is already here
Skip the build. Launch the service.
Turning device lifecycle work into a scalable managed service requires more than connecting a customer to a vendor. Evercycle brings the workflows, communications, integrations, routing, tracking, exceptions, and customer-level controls together in one orchestration layer.
Customer Portals
Lifecycle Workflows
Shipping Integrations
Employee Communications
Provider Integrations
Routing Rules
Pricebooks
Chain of Custody
Status Aggregation
Reporting
APIs
Automation
EVERCYCLEDevice Lifecycle Orchestration
Built once. Configured across customers. Avoid turning every new requirement into another internal software project.
More than another tool
Create more value around every customer device.
Turn fragmented device lifecycle work into repeatable services your team can deliver across customer accounts.
Expand your role with customers
Support more of what happens to customer devices before, during, and after their time with the user.
Say yes without building everything
Take on more device-related opportunities without creating every workflow, integration, and provider relationship yourself.
Differentiate your MSP offering
Give customers a branded, visible lifecycle experience that extends beyond traditional help desk and infrastructure services.
Your service. Your way.
Keep your stack. Keep your providers. Or use ours.
Evercycle can provide the customer-facing lifecycle experience or operate behind the portal and systems your organization already uses. The same flexibility applies to the physical service network.
Launch with Evercycle
Use separate Customer Workspaces, configurable branding, reusable Lifecycle Programs, customer access, tracking, and reporting.
Use your existing experience
Connect orchestration to your portal and operating stack through REST APIs, webhooks, platform integrations, structured data exchange, and MCP.
Keep yours, fill gaps with ours
Use existing logistics, repair, warehouse, deployment, and ITAD partners—then add Evercycle-integrated options where you need coverage or capacity.
Your providers
Evercycle-integrated providers
Evercycle experience
✓
✓
Your portal + systems
✓
✓
Pick any square.
Evercycle orchestrates the workflow. You choose how the service reaches the customer and who performs the physical work.
What could you offer?
Expand your device lifecycle service catalog.
Start with one service or create a broader managed lifecycle offering. Select a service to explore the workflow.
From request to outcome
One orchestration model. Many services.
See how Evercycle turns a request into a repeatable MSP-delivered workflow.
Managed Device Recovery
Triggered by an employee termination, refresh event, bulk return, or recovery request.
What your customer gets
What your MSP gets
Built for multi-customer delivery
One operating layer across every customer.
Run lifecycle services across separate customer environments without turning every account into a separate operating model.
MSP WORKSPACE
Customer ARecovery Program
Refresh Program
Refresh Program
Customer BDeployment Program
Repair Program
Repair Program
Customer CRedeployment Program
ITAD Program
ITAD Program
Standardize the operating model without forcing every customer into the same program.
Customer Workspaces separate users, devices, locations, access, and program configuration. Reusable Lifecycle Programs turn events into structured work, apply routing rules, and return status and outcomes to one view.
Multi-customer structure
Configurable Lifecycle Programs
Workflow automation
Communications + reminders
Provider pricebooks + routing
Shipment + processing status
Chain-of-custody records
APIs + integrations
Evercycle MCP
From asking about the work to starting the work.
Evercycle MCP is designed to let validated AI experiences use authorized lifecycle context and initiate supported actions through configured Evercycle workflows.
Explore Evercycle for AI Agents →IT ManagerWhich laptops assigned to terminated employees are still outstanding?
AI17 devices have not been returned.
IT ManagerRecover them.
EVERCYCLE · AUTHORIZED ACTIONAuthorization + policy validatedRecovery workflows initiatedUser communications startedStatus available for continued tracking
Start with one service
Start with one service. Prove it. Then expand.
Choose one customer problem, configure the Lifecycle Program, connect the required systems and providers, and establish the operating model. Then repeat it.
Pilot one workflow
One customer. One clearly defined service.
Repeat across customers
Reuse the operating model with customer-specific configuration.
Expand the service catalog
Add adjacent lifecycle services as demand grows.
Former-employee recoveryRemote-user refreshNew-hire deploymentRepair + replacementRetired-device routingLifecycle visibility
See the orchestration
See what happens after the customer clicks “submit.”
The customer sees a service. Evercycle runs the orchestration behind it.
Customer requestRecover a laptop from a former employee.
Program rulesDetermine communications, packaging, destination, provider, and service level.
Employee experienceDeliver instructions, reminders, and the approved shipping action.
Logistics + providerCreate and track the shipment; route the received device into the applicable service.
EvercycleAggregate status, exceptions, records, and outcomes for the MSP and customer.
Frequently asked questions
Does Evercycle replace our PSA, ITSM, ERP, or customer portal?
No. Evercycle can provide the lifecycle experience or operate behind systems your organization already uses. The right model depends on how you want the service presented and integrated.
Do we need to replace our existing service providers?
No. Existing logistics, repair, warehouse, deployment, and ITAD providers can remain part of the service model. Evercycle-integrated options can fill additional coverage or capability gaps.
Can we offer the service under our own brand?
Yes. Evercycle supports configurable branding and MSP-led customer experiences. The exact branding and deployment model is configured as part of the solution.
How are different customers kept separate?
Customer Workspaces organize each customer’s devices, users, programs, access, and lifecycle activity independently while allowing the MSP to operate across accounts.
What is the easiest way to get started?
Choose one repeatable customer problem. Recovery, refresh, deployment, repair, or retirement can each serve as an entry point. Configure that workflow first, establish the operating model, and expand from there.
Bring us a use case
Add device lifecycle services without rebuilding your business.
Start with one customer, one workflow, or one service you wish you could offer today. Keep your operating stack. Choose your provider path. Deliver it under your MSP model.
Your customers. Your service model. Your provider choice. Evercycle orchestration.
