As the job landscape evolves, IT asset managers juggle an even more complex network of responsibilities. Coordinating the lifecycle of devices among employees who work in-house or remotely looks more like a game of cat and mouse than a streamlined, cohesive process. Here are a few issues companies face.
As the job landscape evolves, IT asset managers juggle an even more complex network of responsibilities. Coordinating the lifecycle of devices among employees who work in-house or remotely looks more like a game of cat and mouse than a streamlined, cohesive process. Here are a few issues companies face:
Finding ways to organize and run an asset management program has inherent challenges, but with a strategic plan, IT asset managers can successfully manage company assets, no matter the scale.
Asset management expert Nate Poynter founded the Evercycle all-in-one platform to help IT asset managers navigate the asset management chaos. In order to develop an asset management program that is safe, efficient, sustainable and reliable, Poynter recommends these top five considerations:
Centralized, automated communication is the key to simplifying the asset management process. When all communication feeds into one centralized location, everyone has clear access to the information needed, so there's no confusion or dropped balls. Notifications, reminders, alerts and support should be housed together so all touch points are clear and there's no break in the line of communication.
When it comes to finding vendors to service your devices, there are currently no industry-wide standards to protect companies from inferior support. Anyone can say they can service your device, whether it's a fly-by-night hobbyist on a popular e-commerce site or a legitimate company that adheres to necessary compliance frameworks. When developing a relationship with a vendor, it's important to ensure they understand compliance and how to answer compliance questions.
Here are some sample questions to consider:
Devices slow down, stop working or have other issues. Having a system in place to replace the device so end users can keep working and miss as little downtime as possible is essential. Offering clear avenues of communication and maintenance and device support provides peace of mind to the end user.
While a solid asset management framework is the first step to creating a streamlined hardware lifecycle workflow, understanding the numbers that support that system is critical. Data is the lifeblood of a successful system because having the right information and knowing how to use it matters. For example,
Without this data, it's hard to get a complete picture of how effective an asset management system is and whether it needs to be tweaked to improve it.
Where is everything? With security, this is the question every hardware asset manager has to answer with certainty. More than a handful of companies have found out the hard way that a stolen laptop, an inventory oversight or the improper disposal of devices are sure ways to dump millions of dollars into the landfill of company despair. Having an easy-to-use automated system that walks you through the lifecycle of every device is the only way to ensure that a company's asset management process does what it's supposed to do-manage assets.
At Evercycle, providing IT asset management solutions is built into its DNA. They've thought of everything on a global scale and made their platform easily accessible to companies of all sizes. They continue to meet and exceed the following standards: