Raise remote laptop returns from approximately 60% to above 90%.
Angi needed a dependable way to retrieve corporate laptops from departing employees across the United States. Evercycle connected employee confirmations, return-kit fulfillment, reminders, and tracking into a standardized offboarding workflow.
For Angi, the platform connecting homeowners with local service professionals, laptop recovery was an ongoing operational responsibility.
Each employee departure created another return to coordinate. The IT team had to confirm contact details, arrange packaging and shipping, follow up with the employee, and determine whether the laptop had arrived.
Outdated addresses created wasted shipments and additional work. Manual reminders consumed time, while fragmented tracking made it difficult to understand return performance or identify the next action.
Angi wanted higher recovery rates and a process that required less day-to-day intervention.
Evercycle connected the steps into a coordinated return workflow.
Departing employees received a confirmation request with a personalized link to provide their shipping information before a return kit was dispatched. Integrated fulfillment services supplied protective packaging, prepaid return labels, and clear instructions.
Scheduled email and SMS reminders prompted employees to complete their returns. Tracking, communication history, and return activity were recorded in Evercycle, giving the IT team a shared view of progress.
Integration with Angi’s internal ticketing process connected return requests and tracking information with the team’s existing work.
Angi’s laptop return rate increased from approximately 60% to above 90% after January 2025.
Automating confirmations, reminders, shipment creation, and status reporting reduced the manual work required to manage each return. Confirming shipping information before fulfillment reduced wasted effort associated with outdated employee records.
The team also gained the information needed to manage the program consistently: return status, timestamped activity, communication history, and performance reporting.
What had been a series of individual follow-up tasks became a repeatable offboarding process with clearer accountability and more predictable fulfillment costs.
